New request:
We kindly request you to complete the form as detailed as possible so we can form a good opinion of your situation and provide assistance.
After submitting your support request, it will be registered within one working day by Solufak Technical Support and you will receive a response. Each request is assigned a unique ticket/RMA number. We strive to handle every request as quickly as possible, although in some cases it may be necessary to involve the support services of the relevant manufacturers, which may affect processing times.
Customers with a Service Level Agreement (SLA) are given priority handling.
Running request:
If you have any questions concerning your open case, you can contact our helpdesk via helpdesk@solufak.be.
Please always state the ticket / RMA number in the "subject" of your mail.
General data:
Solufak BV
Attn. Helpdesk + your RMA number
Brownfieldlaan 15/002
2830 Willebroek
On workdays you can reach the support department from 8.30 - 12.30 and from 13.00 until 17.00 on the following number: 32 (0) 3 203 94 19.
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