Support Request

RMA - Support request, For assistance or technical assistance, please use the request form. In this way we immediately bundle all necessary information with your case. Customers with a Service Level Agreement (SLA) contract are treated with high priority.

Request support here.


New request:

For assistance or technical assistance, please use the application form. In This way we can immediately bundle all necessary information with your case.

We kindly request you to complete the form as detailed as possible so we can form a good opinion of your situation and provide assistance.

After submitting a service request, your request will be processed and answered within one working day by Solufak Technical Support team. You will be assigned with a ticket / RMA number.

Please do not change the "subject" of the mail traffic.

Customers with a Service Level Agreement (SLA) contract are treated with a high priority.


Running request:

If you have any questions concerning your open case, you can contact our helpdesk via helpdesk@solufak.be.

Please always state the ticket / RMA number in the "subject" of your mail.

On workdays from 8.30 a.m. until 5 p.m. on the following number: 32 (0) 3 203 94 10.


General data:

Solufak BV
Attn. Helpdesk + your RMA number
Brownfieldlaan 15/002
2830 Willebroek
Email: helpdesk@solufak.be
T 32 (0)3 203 94 10

* With every application you must agree to our Privacy Policy.

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